Confronting and Resolving Conflict

Overview/Description
Target Audience
Expected Duration
Lesson Objectives

Overview/Description
 Part of SkillSoft's series "Nine Traits of Highly Successful Work Teams," this course deals with the sixth trait that characterizes successful work teams -- their ability to confront and resolve team conflict effectively. This course outlines why a team's ability to deal with conflict is the number one determinant of whether the team will succeed or fail. It examines the primary causes of conflict within teams, and details how a team's approach to conflict affects the team's performance. The learner will become acquainted with the five modes of conflict resolution, and learn to identify the conflict situation in which it is appropriate to use a specific mode. The course explains how teams must periodically evaluate their conflict resolution abilities, so that they can develop better ways to manage and resolve conflicts within the team. The course also highlights the importance of dialogue and effective communication in resolving conflicts successfully. Moreover, it presents a 5-step communication model that will help team members communicate effectively during the conflict resolution process.

Target Audience

Expected Duration
2 hours

Lesson Objectives:

Understanding Team Conflict

  • recognize the benefits of confronting conflict.
  • identify the primary reasons for conflict within teams.
  • discriminate between the consequences of avoiding and confronting conflict.

    • Modes of Conflict Resolution

  • recognize the value of adopting the appropriate mode of conflict resolution.
  • distinguish between the five modes of conflict resolution on the basis of the behavioral characteristics associated with each mode.
  • identify which mode of conflict resolution is most appropriate in a particular conflict situation.

    • Enhancing Your Conflict Resolution Skills

  • recognize the advantages of continuously enhancing a team's conflict resolution skills.
  • correctly sequence the steps that lead to conflict resolution in teams.
  • use the Five-step Communication Model to communicate effectively in a conflict situation.

    • Course Number: TEAM0106