Team Facilitation and Decision-Making

Overview/Description
Target Audience
Expected Duration
Lesson Objectives

Overview/Description
 The team leader must learn to skillfully manage group discussion, problem solving, and decision making so that these activities yield good results that are supported by the whole team. In this course you will discover one of the key tools you will need as your team matures: facilitation skills. You will also learn how to correctly identify a problem, handle complex issues, and make informed and balanced decisions.

Target Audience
 Team leaders, project managers, supervisors, and managers with less than 2 years experience in a team building role.

Expected Duration
2.5 hours

Lesson Objectives:

Team Leader's Facilitation Toolkit

  • recognize the value of different kinds of facilitation skills.
  • summarize how to develop agendas.
  • identify the ways to make all team members participate in team meetings.
  • identify the three informal tools used for maintaining focus.
  • identify behaviors that cause disruptions.
  • list the steps in affinity diagramming.
  • to identify ways to encourage questions and discussions.
  • identify the steps to build agreement within the team.
  • identify how to clarify meeting outcomes.

    • Problem-Solving and Decision-Making Toolkit

  • recognize the importance of identifying the root cause of the problem.
  • list the six steps for identifying a problem.
  • list the steps in constructing the fishbone diagram.
  • identify the decision-making styles.

    • Course Number: TEAM0112